Application

15617616 · SYSTEMS AND METHODS IN AN ELECTRONIC CONTACT MANAGEMENT SYSTEM TO ESTIMATE REQUIRED STAFF LEVELS FOR MULTI-SKILLED AGENTS

Filed 2017-06-08 · Granted · Patent 9883037 (2018-01-30) The official file ↗The patent and its PDF ↗ · Art unit 2652 · Examiner Thjuan Knowlin Addy Easy · CPC G06Q 10/063118 · ASPECT SOFTWARE, INC. · HUSCH BLACKWELL LLP

Office actions

first was Notice of allowance

RCEs

no appeal

To first action

3.5 mo

to disposition 7.8 mo

Statutes raised

0 actions read

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