Application

15968581 · SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY

Filed 2018-05-01 · Granted · Patent 10666804 (2020-05-26) The official file ↗The patent and its PDF ↗ · Art unit 2652 · Examiner Nafiz E Hoque Typical · CPC H04M 3/5232 · GENESYS TELECOMMUNICATIONS LABORATORIES, INC. · Genesys Cloud Services, Inc.

Office actions

first was Non-final rejection

RCEs

no appeal

To first action

2.3 mo

to disposition 24.8 mo

Statutes raised

102 103 DP

4 actions read

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