Application

15980995 · TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION

Filed 2018-05-16 · Granted · Patent 10462300 (2019-10-29) The official file ↗The patent and its PDF ↗ · Art unit 2656 · Examiner Amal S Zenati Typical · CPC H04M 3/5232 · Interactive Intelligence Group, Inc. · Genesys Cloud Services, Inc.

Office actions

first was Non-final rejection

RCEs

no appeal

To first action

1.8 mo

to disposition 17.4 mo

Statutes raised

103 DP

3 actions read

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