Application

17124562 · SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FACTOR IN CONTACT CENTER QUALITY PROCESSES

Filed 2020-12-17 · Granted · Patent 11386382 (2022-07-12) The official file ↗The patent and its PDF ↗ · Art unit 2653 · Examiner Binh Kien Tieu Easy · CPC G06Q 10/06398 · NICE LTD · SOROKER NORDMAN RIBA

Office actions

first was Notice of allowance

RCEs

no appeal

To first action

17.3 mo

to disposition 18.8 mo

Statutes raised

0 actions read

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